App support
Help with any Tech Fast app.
Stuck on something in one of our apps? Start with the answers below, or write to us and a real person will get back to you.
Before you write
Help us fix it faster
Including these details in your first message usually saves a round of back-and-forth.
- 01The name of the app
- 02Your device and its iOS or Android version
- 03The app version (shown on the app’s store page or settings screen)
- 04What happened, and what you expected to happen
- 05A screenshot or screen recording, if you can
- 06The email or phone number on your account — never your password
How do I contact support?
Email [email protected] or message us on WhatsApp at +880 1303-331199. We aim to reply within two business days.
I cannot sign in, or I forgot my password.
Use the “Forgot password” option on the app’s sign-in screen. If you signed up with Google or Apple, use the same button again instead of a password. Still stuck? Contact us with the email or phone number on the account and we will help you back in.
How do I cancel a subscription?
Subscriptions are billed by Apple or Google, so you cancel them in your store account, not inside the app.
iPhone or iPad: Settings › your name › Subscriptions.
Android: Google Play › profile icon › Payments & subscriptions › Subscriptions.
Deleting the app from your device does not cancel a subscription.
iPhone or iPad: Settings › your name › Subscriptions.
Android: Google Play › profile icon › Payments & subscriptions › Subscriptions.
Deleting the app from your device does not cancel a subscription.
Can I get a refund for a purchase?
Payments are processed by Apple and Google, and refunds are decided by them under their own policies. Request an App Store refund at reportaproblem.apple.com, or a Google Play refund from Google Play Help. If something you paid for is not working, tell us too so we can put it right.
I bought something but it is not showing up.
Make sure you are signed in to the same Apple ID or Google account you bought with, then use the “Restore purchases” option in the app if it has one. If it is still missing, send us the order number from your store receipt and we will look into it.
How do I delete my account and data?
If the app has a “Delete account” option in its settings, use that. Otherwise, send a request from our Delete account page and we will remove your account and the personal data linked to it.
How do I report a bug or suggest a feature?
Email [email protected] with the details listed above. Screenshots help a lot. Feature ideas are welcome too — they are read by the people who build the app.
What happens to my personal data?
Our Privacy Policy explains what our apps may collect, why, and the choices you have. It applies to every Tech Fast app. The rules for using our apps are in the Terms of Service.